A. Collection and Use of Personal Information
The term “personal information” means information about an identifiable individual, and includes your name, address, postal code, mobile number, email address, date of birth, employment status, industry, occupation and other information.
We may collect personal information when you interact with Soundpays, including when you:
-Download and launch the Soundpays Wallet app;
-Register to use the Soundpays Wallet;
-Use the following Soundpays Wallet functionalities:
-Scanning for an ultrasonic token using the Soundpays Wallet;
-Saving a cart;
-Adding and using a compatible payment card (e.g. credit card);
-Consent to receive information and offers from Soundpays; or
-Contact us with a comment, question or complaint.
Information collected by Soundpays may be used to confirm your identity, protect from fraud and error, to comply with legal and regulatory requirements, for analytics and reporting, to generate offers and to otherwise provide and enhance the Soundpays services. In addition, Soundpays collects and uses personal information as follows:
i. Downloading the Soundpays Wallet app:
When you download the Soundpays Wallet app to your mobile device, we may collect device-related technical information (as outlined in more detail below) for the purposes of determining whether your device is compatible with, and eligible to use, the Soundpays Wallet app.
ii. Registering to use Soundpays Wallet:
When you use Soundpays Wallet for the first time, you will be asked to register and provide us with your information.
iii. Scanning for an ultrasonic token using the Soundpays Wallet:
When you scan for an ultrasonic token, we may collect information for the purposes of determining which ultrasonic token you scanned, where you scanned the ultrasonic token, and other information for statistical purposes. This information may be shared with relevant merchants/third-parties dependent on the ultrasonic token. Note this information will be general information on a purely statistical and anonymous basis. No personal identity information will be shared with any third party other than the specific merchant/advertiser from whose ad the token was broadcast from.
iv. Saving a cart:
When you save a cart, we may collect information for the purposes of determining which cart you saved, where you saved the cart, and other information for statistical purposes. This information may be shared with relevant merchants/third-parties dependent on the cart. Note this information will be general information on a purely statistical and anonymous basis. No personal identity information will be shared with any third party other than the specific merchant/advertiser from whose ad the cart was downloaded from.
v. Adding and using a compatible payment card:
When you add a compatible credit card or debit card (“Payment Card”) to your Soundpays Wallet, we will collect information necessary to facilitate your use of the Payment Card through your Soundpays Wallet. For certain compatible Payment Cards, you will be redirected to your Payment Card issuer's mobile application log-in page so your Payment Card and your identity can be verified. For further clarity, we will not collect nor use credentials associated with your Payment Card issuer account, nor will we share any payment card information that passes through Soundpays to any third party at any time. When you use a Payment Card that you have added to your Soundpays Wallet to facilitate a purchase using Soundpays Wallet, Soundpays, your Payment Card issuer, the Payment Gateways that process the payment and settle to the merchant account, and the merchant will use information about the Payment Card to facilitate and complete the transaction. Soundpays may also receive confirmation that the transaction was successful.
vi. Offers and other communication:
When you register with Soundpays or use your Soundpays Wallet, we may contact you by e-mail, phone, mail, text message, push notification or other similar methods with offers, surveys or information that we believe may be of interest to you. We may also display tailored in-app offers, surveys or ads through third party websites about products, services and promotions relating to Soundpays, its partners and other third parties that may be of interest to you. You can choose to not have us contact you with marketing offers by contacting us as outlined below.
vii. Relationship-based Ads on Third Party Websites:
Depending on your marketing preferences, we may use your contact information for the purposes of enabling the delivery of tailored Soundpays ads on third-party websites such as social media or webmail sites with which you have a relationship. To opt-out of receiving such relationship-based ads, update your settings on your social media or webmail sites.
viii. Customer Service:
When you contact us with a question, comment or complaint, register for updates through our website, enter one of our contests, sign-up for one of our promotions, answer one of our surveys, or leave a comment on our website or social media sites, you may be asked for information that identifies you (such as your name, address and a phone number) along with additional information we need to ensure the security of your customer account as well as to help us answer your question or respond to your comment or complaint. We may also retain this information to assist you in the future and to improve our customer service, product and service offerings, and promotions.
B. Collection and Use of Technical Information:
When you use Soundpays Wallet, we collect the Internet Protocol (IP) address and other device-related information such as the make and model of your device, its operating system, mobile device identification number (IMEI), Media Access Control (MAC) address, Integrated Circuit Card Identifier (ICCID), which identifies your SIM card, information about its screen size, and the date and time of your use. We use this information to facilitate the operation of Soundpays Wallet, to help us understand how our users’ use the Soundpays Wallet app, for our internal analytics and reporting, and to monitor and improve Soundpays Wallet. Such device-related information may be used as a mobile marketing identifier to offer Soundpays content and advertisements to you in third party mobile applications. To disable this feature, refer to the advertising settings on your device. Please note that the ability to collect certain personal information is controlled by your device. Please refer to the documentation for your device regarding how to allow or block the collection of location or device information. If you choose not to provide location or certain device information, some services you request may not operate optimally.
C. Disclosure of Personal Information:
When you use Soundpays Wallet to complete a transaction by way of a Payment Card, we facilitate the disclosure of information related to your device and such Payment Card, to the merchant or their payment processor in order to process the transaction.
ii. Merchant or advertiser:
When you use your Soundpays wallet to access information from an advertiser, the merchant or advertiser paying for the Soundpays tokenization will be able to receive personal identity information from Soundpays upon request.
iii Sale of Business:
We may transfer any information we have about you in connection with a merger or sale involving all or part of Soundpays or as part of a corporate reorganization or stock sale or other change in corporate control. iv. Service Provider Arrangements: We may transfer (or otherwise make available) your personal information to our affiliates, partners and other third parties who provide services on our behalf. For example, we may use service providers to host Soundpays Wallet-related services, facilitate transactions, or send offers or other communications on our behalf. Your personal information may be maintained and processed by our affiliates and other third party service providers in Canada, the US or other jurisdictions. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own purposes.
Soundpays, our affiliates and our Canadian, US and other service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, to meet requests for information from regulators or to satisfy legal and regulatory requirements applicable to us, or as otherwise required by applicable Canadian, US or other law. We may also disclose personal information where necessary for the establishment, exercise or defence of legal claims, protecting our rights or property, or as otherwise permitted by law.
We have implemented administrative, technical and physical safeguards designed to protect personal information in our custody and control against unauthorized access, use, modification and disclosure, including appropriate measures to protect the safety of Payment Card information.
How to Contact Soundpays
Phone: 1-800- 341-1875 (Monday to Friday from 9am-5pm Eastern Time)
Mail: Soundpays Inc. 325 Front Street West, Suite 400,
Toronto, Ontario, M5V 2Y1